Customer Service Done Right: 4 Customer-Focused Service Offerings of Colors On Parade. Customer service done right is the key to the success of any business but especially service businesses. According to an article in the Harvard Business Journal, The Four Things a Service Business Must Get Right, “customers may attribute convenience or friendly interaction to your service brand. They may compare your offering favorably with competitors’ because of extended hours, closer proximity, greater scope, or lower prices.” Colors On Parade’s convenience and pricing are certainly appealing to our customer base. Here’s what sets Colors On Parade apart for our customers:
Technical Expertise
Our technicians undergo extensive training to deliver consistent quality results for every customer, every time. Colors On Parade offers in-depth and ongoing training for all owners and technicians. When you trust Colors on Parade, you can trust that our technicians are using the most up-to-date technology for the best quality repairs in the business.
Affordable Pricing
A hallmark of our service that our customers appreciate is our affordable pricing. Being cost-effective allows our customers to avoid claims against their insurance. Even better, we aren’t required to report our repairs to Carfax, which helps preserve the value of the customer’s vehicle when it’s time to trade or resell. Traditional body shops have to report their repairs, which means you can lose money when you trade.
Convenience
Our service is convenient because we come to our customers. Our service is completely mobile so we can meet customers at their work or home or other location of their choosing to perform our service. Our repairs are often able to be completed in a single day, unlike days or weeks needed by traditional body shops. We’re also able to complete many repairs right at the dealership for individual vehicles or vehicles in a company’s fleet.
Eco-Friendly Service Offerings
Our EcoSmart system helps us perform the highest quality repairs while minimizing our impact on the environment. Our commitment to the environment is a core value of our organization and extends through to every location, in every state.
We’ve been ranked by Entrepreneur Magazine as one of the nation’s top franchise systems. We’re proud to provide customer service done right with offerings that our customers value, such as technical expertise, affordable pricing, convenience and eco-friendly service offerings. Have questions about our customer service philosophy and offerings? We have answers! Reach out with your questions today!